Greetings from Charlotte

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Charlotte Research Facility

Colorful, cosmopolitan and filled with character—that’s Charlotte. Our focus group facility features five recently updated rooms that live up to the reputation of the city. Urban meets down-home-charm with plentiful restaurants, shops and recreation nearby.

Five focus group rooms and client viewing suites that are sleek and contemporary. Plus, a breakroom to shoot pool, host an informal meeting, or get a change of scenery.

Extra-large room that’s ideal for mock trials, large groups, classroom settings, and oversized product displays.

Unique, high-touch process to recruit more than 15,000 participants each year for face-to-face studies. The proof is in the numbers, with a qualified fill rate of 96%.

Access to the latest technology, including digital A/V recording, streaming, wired and wireless Internet access, transcription services, eye tracking, biometrics, facial coding, and more.

Fully equipped residential kitchen and onsite caterer to prepare home-cooked meals and snacks (and of course all the M&Ms you can eat).

Dedicated and experienced team of facilities specialists to provide peace of mind, assisting you with all the details of your project—before, during and after.

Facility Photos

Getting Around

2102 Cambridge Beltway Drive, Suite B, Charlotte, NC 28273



Our Friendly Faces

Meet the people who will plan and execute every detail of your experience with dedication and care.

Susan Brelewski

Susan Brelewski

Facility Director


Jessica Wilson

Jessica Wilson

Assistant Facility Director 


Your team took on a project with little lead time when we were in a pinch. The quality of the recruits and the open communication were very much appreciated. We are very grateful for our partnership with 20|20. We couldn’t do it without you.

Human Factors MD

Bring Your Next Market Research Project to Charlotte


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